Shaz IqbalWorkflows redesigned around AI Book a workflow review

Shaz Iqbal

I help businesses redesign a real workflow around AI.

I help leaders decide where to focus, operations teams rethink how work gets done, and technology teams use AI with clear review and ownership.

Book a workflow review

30 minutes with me. Start with the problem you want to solve.

Shaz Iqbal
Shaz IqbalFounder, CJAI · Head of AI Enablement, DAY SEVEN

Shaz IqbalFounder, CustomerJourneys.aiHead of AI Enablement, DAY SEVEN

Ex Adobe · Ex Meta · Ex Amazon

“He asked the right questions, spotted the gaps we hadn't noticed, and designed something that actually fits how we work…”

Davide Pagnotta
Davide PagnottaFounder, Wise HumanityThe prospecting and outreach project
Poster for Shaz Iqbal’s How do you redesign a workflow around AI? video
Watch on YouTube (opens a new tab)

The player connects to YouTube only when you load it. Playback starts when you press play.

HVAC assessment example · 3:42

See how I approach a workflow.

Watch me map the work, compare value and effort, and explain where people keep the decisions.

Read the accompanying guide

An explanation of proposed changes for an HVAC business. Suggested timelines and capacity gains are proposals, not verified results.

The experience behind the work

Workflows I’ve
worked on.

Velociti: leadership and software-team training. Empire: the office process behind enquiries and bookings. Read what I contributed and what was delivered.

Technology services

Velociti

AI enablement & labs

A shared way to use AI across software delivery.

I led AI enablement and labs across a three-month project, connecting leadership decisions with practical software-delivery sessions.

Read the case study
What the programme connected
  1. LeadershipAgree where AI belongs
  2. Practical labsWork through real delivery tasks
  3. Team decisionsReview outputs and select pilots

Training delivered through DAY SEVEN. The client owns production decisions.

Home services

Empire Home Solutions

Earlier workflow & attribution work

Connecting enquiries, bookings and follow-up.

Earlier work connecting enquiry capture, qualification, booking and follow-up, where the process had relied heavily on the owner.

Read the case study
The office workflow, at a glance
  1. EnquiryCapture and qualify
  2. BookingApply the rules and hand over
  3. Follow-upKeep the next action visible

Simplified view of the earlier project. Website and attribution work were a separate workstream.

“I stopped being the person every problem came back to. I see the dashboard, and the next actions are there.”

Director, Empire Home SolutionsThe earlier enquiry and booking project

Before committing to a build

Accent: four priorities across a 115-person HVAC business.

For an MD deciding where to invest: repair quotes, coordination, purchasing and renewals assessed before an implementation decision.

Read the Accent assessment
Explore all six case studies

Including Wise Humanity, ICY Solutions and Current Electrical.

The people behind the work

People I work with.

You start with me. Who else contributes depends on the work we agree, with the delivery team and responsibilities clear in the scope.

Your first conversation

Shaz Iqbal

Founder of CustomerJourneys.ai and Head of AI Enablement at DAY SEVEN.

More about me

CJAI · Trades systems

Wasim Mirza

A collaborator I work with at CustomerJourneys.ai, my trades automation and CRM business.

About CustomerJourneys.ai

DAY SEVEN · AI training

Qasim Ahmed

Founder of DAY SEVEN, where I lead AI enablement. We work together on AI training and labs.

About DAY SEVEN

Before we speak

Before you book.

A clear idea of what the first conversation covers.

I run a small trade firm. Is this for me?
Yes. Start with how a job comes in and where it gets stuck. If something simple will fix it, I’ll tell you.
Can a trade business also get AI training for its team?
Yes. Training is delivered through DAY SEVEN for any sector. Building enquiry, quoting or booking systems for trade businesses is delivered through CJAI.
What will we cover in the review?
One problem, the people and tools involved, and what you want to improve. We will discuss whether I can help and what a sensible next step would involve. Allow 30 minutes.
Do I need a brief or a budget ready?
You do not need a technical brief for the first conversation. Explain what is happening today and why it matters. If there is a fit, the next step is an agreed scope and price.

A useful place to start

Which problem would
you like to solve?

Tell me what your team needs to do better, or where an enquiry or quote gets stuck. We’ll discuss whether training or a systems project is the right next step.

Book a workflow review

30 minutes · Video call · With Shaz